Due to Covid we had to cancel our two night stay . We gave 48hrs notice and proof of Covid positive test. I have been informed that a refund will not be processed, despite the genuine reason for cancelling. I was advised I needed to give 72 hrs notice! and my money would be used to pay towards my next booking ! Given the lack of care and unreasonable response I have stated that I would never rebook with Warner Hotels again Their cancellation policy during uncertain times, and there refusal to reimburse me has resulted in me loosing £250 . We will not be rebooking, and will tell others about our, uncaring, awful, experience. By doing the right thing to protect others, I have been penalised . Warner’s experience is Zero customer support and care