Just returned from a short stay at Warners - Lakeside. My party had booked through a Coach Operator. On arrival we were directed to a table at the very edge of the dining/entertainment room which was segregated from the main area. Not a good start as this made as feel like second class citizens, even the table settings were inferior. Not a good start t the holiday. Despite requesting to upgrade our table to help in our enjoyment this was declined twice upon making a complaint. Being treated as a second class citizen is NOT a very nice experience. Cannot fault the food or service, however with the exception of Steve Turner, an independent musician the entertainment of stage was pretty poor. The resident team need a lot more training to be in unison with each other. One of the male team was over-hyper with other he opposite. Singers were quite good. In addition to the above quests arriving by coach were declined the 10% discount on purchases given to the independent traveller. Definitely double standards are applied. Will not be returning to Warners unless these issues have been addressed.