Booked a trip to Cricket St Thomas for 4 to celebrate my sister’s surprise birthday and as you cannot book 4 people in a room we had to book 2 rooms - unfortunately I was tested positive for COVID the day before and therefore couldn’t travel and now being told thst I can only move one room to a later date but the other room has to be used or we lose over £600 ! One of the so called customer care department had no sympathy about what was going in and no help whatsoever and explain how can you gave one room moved but not the other ! I also spoke to 3 others 2in reservations and another in customer care who were helpful to see what can be done but the the original person came back k and was adamant that these were the rules and told me to look in the website and told her that I have and cannot find anything about changes for a COVID on more than one room on one booking . I cannot tell how distress and upsetting this had been of what was suppose to be a happy occasion - a company I will never want to book or recommend to anyone. It feels I am being punished for something out of my control .