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Mr Peter Hepworth
We have had 2 Warner breaks this year, chosen because of our excellent previous experiences before. But I’m sorry to say Warners are not what they were in many respects. Our first stay was at Bembridge where we have been twice before. The accommodation is always lovely and the rooms beautifully kept so that aspect was fine. The disappointment was the menus which are all preprinted so that exactly the same food was offered on day two as day one with two extra uninspiring dishes described as Chef’s Choice. The Asian menu that appeared two days in a row was very mundane - not even as good as from your local take-away! The starters were the same every day, Our next stay was supposed to be at the new Heythrop Park with some friends who had booked for us to go from there to Stratford to the RSC. A week before we were due to go we had letters saying that our rooms were ready but certain facilities would not be ready and, if we proceeded, we would receive a 33% discount. We agreed but, just a few hours before we left home, we were told the holiday was cancelled as the rooms weren’t ready. Since this was part of the Stratford break we wanted to go somewhere so we were offered rooms at Thoresby Hall, putting many miles on our intended journey. As usual the rooms were beautifully kept but we were faced with exactly the same menus as we had at Bembridge but, whereas the restaurant service there was satisfactory, it was appalling at Thoresby Hall. It seemed to be staffed by untrained teenagers who were completely unaware that tables needed clearing and orders taken - they just dreamed about so that the people at the table next to ours gave up after their first course and left without a dessert- their table remained uncleared as we left. There was simply no-one in charge of the dining room. Combine this with the same food once again so our experience was not a happy one. We had become reliant on Warner’s for a place which suited our needs as older people but we will not be returning until Warner’s sack the bean-counters and listen to their clients.
2 years ago
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Warner Leisure Hotels has a 2.5 average rating from 236 reviews

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