Heythrop Park . Terrible week end .Should be re-named Faulty Towers .Staff arguing in front of guests. Orders for food took 30 mins and kept missing things off . No hot water most of Saturday and only tepid water next two. Service in Restaurants dire .40 mins for wine to be served half way through meal. Specials missing from menu each day then added to next day . On arrival walk to reception covered in mud and uphill should have realised looked like a building site and that was the view from our window .Room not cleaned until 7.30 pm on Sunday after being told would not be cleaned at all.We should have received a note telling us of the problem but didn't. No management apparent.Any thing wrong no one saying sorry.Buffet food cold ."Yes that is what happens with buffets " Reply. Entertainment poor . Main act very good but the rest poor / amatuer. No introductions and performance times clashed and also with dinner so you could only see 1 act. So entertainment was only 45 minutes a night. What a dissaster . Many people complaining you must have many like this .Staff reported over 100 people left on the Saturday.Lots of people struggling with the App.This is not surprising due to average age of your guests . Given Breakfast time of 9.45 am And was locked out of our room on departure day . Clever idea and great customer service .Expected to clear you room before you can have breakfast. We are just paying the balance for our next in December and if it's as bad as this it will be our last. I will be writing to your Managing Director if I can get his email address which seems to be Top Secret.