Norovirus sickness bug in the hotel before we arrived (and subsequently while we were there ... reception staff were wearing masks!) which we should have been told about BEFORE our break. Absolute disgrace! We eventually cut short our weekend (an 80th birthday treat) without an apology or any offer of compensation, and my wife was ill after our return. Weekend completely ruined. Queuing to enter the restaurant with a different table at every meal. Awful change of policy. £25 to reserve a tiny table for the entertainment. Total rip-off when we had paid well over £1,000 for the weekend. All about money grabbing with no consideration for the customer. Duty of care: Zero. One star above is incorrect. It wouldn't accept my review with no stars! NOTE to Warners: Don't bother to reply with your standard response, ie "we are sorry you were not happy with some aspects of your visit, and we look forward to seeing you again soon!" And by the way, I won't be taking you up on your "welcome home" offer of £15 pp off our next holiday!