We received an email late Friday afternoon, (too late to contact them - was that intentional?) 14 days before the date we were due to arrive. The email states: "During your break we need to let you know that the pool, steam room and sauna will be closed for essential works from 17th June until 27th June – and will look to re-open from 28th June. The gym will also be closed from 17th June and will look to re-open on 21st June because of an upgrade to all equipment." Note, there is no guarantee that the gym will be open, but they are hoping it will be open by then. We chose a hotel with a swimming pool and sauna and steam room for a reason. As this is now unavailable I have contacted Warners to try to arrange either a refund, so we can book again later in the year when the facilities are available, or a move to a different location (Sinah Warren where we previously stayed), or to delay our trip to September. I filled in their forms - three times - Friday, Monday, and Tuesday and phoned twice, Monday and Tuesday before finally speaking to someone who would 'resolve' my case. I have been told we must either take it or leave it. Either take the holiday as it is or, if we cancel it, lose everything we've paid. No option was given to transfer to another location. The reason given was that we had booked at Cricket St Tomas. When I asked about delaying to September I was told they couldn't do that either because we had booked for June. - What sort of reasoning is that? Whatever happened to customer care? This has left me very frustrated with their intransigence. We chose the hotel with the pool, sauna, and steam room on purpose. Not all have these facilities. Now these will not be available. I have been told I can use the local leisure centre instead - with no sauna or steam room, and certainly not on site. I suffered an injury at the start of the year and a relaxing weekend with access to a steam room, sauna, and pool was meant to be therapeutic. It now will be nothing of the sort. It will now be a weekend with nothing to look forward to but a long journey there and back. After my previous very enjoyable first visit, this experience has put me right off ever having anything to do with Warner Hotels ever again. That's the result of their customer service. Well done Warners, you've lost another customer - and anyone else I can warn about them. The question on this site asks how easy it was to get a refund. - Impossible. Despite their Terms and Conditions, they make the rules, and they interpret them. Short of the place burning down, it seems to be impossible to get your money back, as many other reviewers have also noted. Be warned. If there's any little problem: You won't get your money back. They won't change the date, and They won't let you change location.