If I could -10 for my first Warners break at Cricket St Thomas I would, on arrival we were given cards to access the room door this didn’t work so had the long trek back to Reception to get the cars sorted. The room was fine, overlooking the garden with patio. The restaurant, however, was a disgrace throughout the 5 night stay, first evening ordered from menu the fish was cold and dry accompanied by hard cold peas and new potatos, ordered a coffee which took half an hour. Breakfast day two, cold mushrooms, tomato’s and congealed egg the toast required a saw to cut through it the plates were cold and food looked like it had been standing for some time. Evening meal very little left on deli, sausage and mash cold, the service from staff very poor. Day three ordered eggs Benedict rather than buffet in the hope of a hot meal, arrived eggs undercooked and swimming in Holland aisle sauce resembled a soup. Didn’t bother with evening meal went to an off site restaurant for hot well presented food. Day 4 played safe and went with cereal, evening meal walked out after being ignored for half an hour. Did book the archery were asked to present at 10am when we were told that staff didn’t start work until 10 so didn’t get going until 10.15 but very prompt to finish. Though we would try the Hamilton for a snack no different there either coffee cold, chips cold. Warners appear to have a problem with staff and restaurant training. I would NOT recommend Warners shame was going to book strictly weekend 2025 but can think of better ways to spend my money.
4 months ago
Warner Leisure Hotels has a
2.5
average rating
from
236
reviews
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