Everything at Cricket St Thomas. I booked for 5 days two signature rooms next to each other in the wall garden. 421 & 419 but the rooms were in different wings. My mobility is now not good so needed help from my friend who is 82 and have not seen her for a year. I am using a scooter now and could not managed the heavy fire door, there were no instructions how to phone her and put the heating on. The light over the mirror did not work needed three calls to replace. My fresh milk went off after two days. Again i phoned reception to ask for replacement at 7.45 expecting some to arrive. Nothing and no tea. After breakfast went to reception and was told in was in hand with house keeping. The next problem was using my scooter to get to my table in the restaurant and then a staff would take it away. A new system. I was struck having to ask my friend to wait on me while her coffee and food got cold. In the evening the main course was get your own. Again a new system. There are not enough toilets and one has to use the lift to go one floor down. Instead of a lovely happy time together we both left feeling stressed and feel we wasted our money. I have been to many Warners but this one has gone down with the lack of service. 25th -30th October. Cricket St Thomas. our visit does not deserve ONE Star should be minus