My sister had booked an August holiday for the three of us at Nidd Hall and paid the deposits. She died on the 30th June and her husband notified the company requesting a cancellation of the booking and refund of the deposits. He then sent the death certificate. However, three months on and he still has not received a refund. He has phoned several times but has been fobbed off. Staff have promised to ring him back but never have. He is in his eighties and is very stressed about their appalling administration. We have now been told Warners never received the death certificate which was posted out with an accompanying letter in July. Another pathetic excuse! They will do anything to hang onto your money! To make matters worse, Warners sent a Christmas brochure in the post addressed to my deceased sister last week causing her husband even greater distress. This company don't even deserve one star. Their customer service and administration are appalling. After many years dealing with them, we will not be doing so in the future!!