If you could score 0, you would. No advice or direction on where to take your car - ‘just a VAT registered garage, pay the diagnostic and let us know the issues to process authorisations’. Sounds easy, but they don’t advise they’ll only cover the cost of parts up to the value of the cheapest thing they can find online through every channel - don’t expect manufacturer spec parts. They also don’t mention they pay a labour rate of £40+VAT per hour… no garage in the last 20 years has been that cheap?? Their contribution offering came to 1/4 of the value of what I pay for the warranty, so it’s not value for money at all. Better off getting a quote of what their warranty would be and then saving it in case you need it, because they wouldn’t do anything for you. I’d argue their positive reviews are fake reading some of these other reviews.