False engineer reports Contradicts Dealer and Manufacturer The company is a scam and not worth the paper its written on. Will not pay for the repair when I am totally covered but they are giving false engineer report to avoid paying when the Manufacturer and dealer has told them otherwise. My email to them and no reply since. Dear Sirs, Thank you for your recent communication. Having considered your engineers report and its finding I find it hard to believe your engineer could have come to such a conclusion without inspecting the vehicle by removing the necessary parts. For your information please see attached images provided by Volvo and the forwarded email below also form Volvo. The engineers at Volvo have confirmed the issue identified is not a result of "wear" but a result of sudden failure of a mechanical component. In the event this part failed it would cause a shut down of the vehicle as it did at the time the incident occurred and I required emergency recovery. Your allegations the part was faulty at the time I took the policy are completely unfounded, it would not be possible to drive anywhere in the event the part was found to be faulty some 3000 miles ago. As result of the Volvo report and as evidenced in the enclosed images the "engineer" report you have provided seems to be some what of a guess as to the fault, I would have expected the engineer to provide a detailed report to confirm the fault not a guess. Volvo have confirmed the engineer attended the premises and spent around 7-10 minutes to identify the problem, the process used to identify the problem as witnessed by Volvo was "drove the car in circles" and then "glanced under the car", this to me does not sound like the correct way a diagnoses should be conducted. To conclude Volvo (Hatfield) have now repaired the vehicle as your service standard fell short of what one would expect. Your "engineer" report and the way you have conducted yourself throughout this process has left me feeling disappointed with the service I have received. It has also become clear you are not willing to accept that a warranty for a vehicle is taken out to ensure such incidents are covered. I also feel as a organisation your initial attempts are to get away with paying noting and to sell an insurance policy which is not worth the paper its written on, I feel I should also make other consumers aware of the sub standard service I have received. REPLY TO YOUR REPLY ON MY REVIEW Again you give false information as there has been no independent engineer that has given a report. On both occasions the same engineer employed by warrantywise wise came and made the same report. According to law an independent engineer means both side have to agree on the independent engineer, not you sending out the same engineer either working or contracted by warrentywise. The courts will decide when I take the matter futher.