A RIP-OFF!! The slogan to get 'worry free motoring' and that 'you're getting the best, and most comprehensive cover possible - regardless of make, model and mileage of your vehicle' is simply not true. I have had a dreadful experience with this company since taking out an extended warranty plan in May 2020. They are very nice when offering the plan and taking your money but it is a different story when it comes to honouring a claim. I was told that the plan I was getting was the best and most comprehensive cover possible as per the slogan!! I am not surprised when new customers provide favourable reviews but that is before they try and claim!! I have had the most stressful experience in trying to claim for the cost of repair from a sudden breakdown of my car. My claim was rejected as their ‘independent vehicle examiner’ found no evidence of any sudden mechanical or electrical failure and that the faults were not confirmed. The cause of the sudden failure was diagnosed by the garage and the car manufacturer advised on the parts to be replaced. Incredibly the independent examiner, who was only present at the garage for about 10 minutes, was shown the old components but somehow could not confirm that there was a fault!! The car would not have been taken to a garage unless there was a sudden failure. I then had to engage in numerous telephone calls and a string of emails to pursue this claim but to no avail. All of this also resulted in my family not having access to a car for nearly three weeks with all the stress and inconvenience that entailed. I have now cancelled the extended plan but even that was not straight forward!! Unbelievably their initial refund calculation showed a deduction of £84 for the independent examiner inspection who then rejected my claim!!! I objected to this deduction and eventually they agreed to waiver this charge. They wanted me to pay for somebody to tell me that there had not been a sudden failure – unbelievable!!! I have since received an offer of a goodwill contribution to assist with the cost of the repairs but the plan would need to be reinstated for any financial contribution. I will not be reinstating the plan as I do not want to go through the stress and worry in dealing with this company again. I had copied the Quentin Willson email address into my last email to them but this has not been acknowledged or answered within 5 working days as stated in their Warranty Plan. It beggars belief how they can claim that they are ‘frequently recognised for a great product and service they provide’. My experience is a million miles away from that and I would not recommend this company to anyone. They are total scammers!!! Regardless of the policy you have, covering the breakdown, they will make up any reason they possibly can to avoid paying, they make it up as they go along. Do NOT trust them!!! A policy with this “outfit” is a complete waste of your money.