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Anonymous
Think carefully before you purchase a vehicle warranty with Warrantywise! I purchased a Platinum level warranty plan at the cost of £1000's via the dealer I brought my vehicle with last year, in the belief I would have piece of mind should anything go wrong during my ownership. Fast forward 8 months and my first claim, due to a suspension fault. I notified Warrantywise of a fault as required and all seemed pretty straight forward to being with. I was asked to book my vehicle in to a VAT registered repairer for diagnostics to be conducted and then have their relevant vehicle repair form completed with the diagnostics result and repair details and costs etc. Here is where their true colours become apparent! The garage my vehicle was booked with notified me and subsequently Warrantywise, that as part of their wider vehicle checks when running the diagnostics on the suspension, the rear wiper motor could do with replacement as it intermittently did not always return to its calibrated position. When this information was loaded up and provided to Warrantywise regarding the advised wiper motor replacement alongside the main suspension air compressor works, Warrantywise used this to their absolute gain and have conducted themselves completely underhandedly from this point! Basically there is a piece of small print in their T&C's which reserves them the right to make a ridiculous calculation, should there be 'multiple failures' which are not deemed as 'consequential damage'. What does this mean in normal talk.... The term above in my case means that they take the cost of the wiper motor (circa £280 Inc. VAT) and the cost of the suspension air compressor (circa £860 Inc. VAT) add them together and divide it by 2 to give them the average cost of the replacement part. They then offer this sum to you as a customer! So I would face a parts bill of over £1140 Inc. VAT for the repair to the suspension and wiper motor and they are offering £570 odd pounds for it! To add insult to injury, they also do the same calculation but worse on the labour costs, despite me paying an extra premium for a higher hourly labour cost as part of my plan. They have offered payment for the average hours required for both repairs in their opinion! so an approved Land Rover garage advises that both repairs would take 3.5 hours (2.25 Hrs for the suspension and 1.25 Hrs for the wiper motor, Not excessive you would believe) and Warrantywise say they will pay for 0.75 Hrs for all the works!!!! Wow crooks and magicians at the same time! So in short, because my vehicle was booked in with a very good and reputable garage, who have exercised good diligence and advised on a further (unrelated fault), Warrantywise are deciding to screw me as a customer and not warrant and honour my plan on a piece of small print which enables them to weasel out of the parts and labour cost for the reported fault. It results in them paying out less then half of the repair costs and me having to stump up another circa £900 to cover these costs on top of the £1000's paid to them for their 'market leading' warranty plan' I may also add that I have sought to resolve this with them reasonably and requested that the wiper repair is removed from the claim as this was not part of a reported fault and reason for the vehicle to go in for diagnostics. I would pay for this to be repaired at my own cost and simply request that they pay for the reported and correctly diagnosed suspension fault..... But oh no! we have assessed this now sir and we cannot remove it so our offer stands and you have been stiched up! Buyers beware! don't let the celebrity faces and associations to well known brands fool you, these guys will take your money and run for the hills if you have the unfortunate need to call on them for help! Shame on you Warrnatywise!!!!!
2 years ago
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Warrantywise has a 3.0 average rating from 402 reviews

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