AVOID THIS COMPANY AT ALL COSTS all they want todo is steal your money and sell you a warranty policy that isn’t worth the paper it’s written on.! They are nothing but thieves and liars. They refused to accept a claim to replace the dpf and associated parts, refuse to believe a word the specialist said and came up with every excuse in the book so they didn’t have to pay out. They lied about what the garage had told them, then back tracked with more lies. Accused the specialist garage of giving me false information. Expected me to pay the cost for the garage to strip down the DPF and associated parts so videos and pictures can be taken, they have no idea the hourse of labour involved and costs for them to decline it anyway. They simply don’t care. Asked to speak to a manager, apparently no managers available in the office and when i said don’t give me that suddenly all managers was in a meeting. The attitude of their staff stinks, extremely snotty, zero people skills and zero compassion. Purchased their most expensive warranty with all the added extras thinking that my car would be safe and fully covered Any review awarded over 1 star is nothing but fake in hope you will put your good faith into their thieving lying company. Save your money, go elsewhere or get warranty from a main dealer. Quick to take your money just hope they are quick enough to give me a full refund.! Complaints have to be started off by email and even then they won’t promise to reassess the information Lying thieving scumbags