Well I wish I had read these reviews before purchasing my car from dealer on auto trader (Prime Cars - based in Ilford). I was sold the car with warranty included, with guess who? Warrantywise. This company clearly has a reputation of dodging bullets and they’ve just dodged another one… Avoid Avoid Avoid! My car, a few months after purchase, developed an issue where there was sudden loss of power and lots of fumes coming out of rear… It was non-drivable and so I had RAC take it to Mercedes dealership who diagnosed a non-genuine turbo was fitted and would need to be replaced. Total cost = £3,338.15p I phoned up today asking for an update and was told they need my service history record (it was serviced by Mercedes on 3 occasions - last one being in 2017). Moments later as I was gathering docs to send, I received and email justifying their refusal to payout! I phoned up and queried as they had not received full service history, Mercedes must have sent what was on their file but apparently a decision was not made based on view service history! I asked why was it requested and was told it’s standard procedure. Logic would say this was a waste of time, why even ask for it?! See below their reason for refusal: “I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) Turbo They have advised your vehicles turbo turbine shaft is noisy and loose. This is considered a wear issue and not a sudden mechanical breakdown as defined. Unfortunately parts which have suffered a sudden and unexpected failure due to wear and tear, cannot be considered for assessment on vehicles that have been on cover less than 30 days and 1,000 miles from your Plan Start Date and for vehicles over 10 years old or 100,000 miles (whichever greater). Whether a Part has suffered a Failure due to wear & tear is determined by us comparing the extent of wear on the failed Part with other similar, connected or associated Parts, which we would expect to be dissimilar. Please refer to your plan booklet for full terms and conditions.” I hope this review helps!