Scammers! don't fall for the fake reviews! Following on from my earlier review, I have raised an official complaint with Warranty wise to which they replied with the usual 'wear & tear' read your policy to see which parts are covered. I have replied with the following letter: Dear *** This is an unsatisfactory answer. I have been mis-sold a policy when I purchased the car believing that all parts would be covered - I would like to highlight that I have limited knowledge of car parts but I was reassured never the less. The policy terms were not stipulated, neither were the factors relating to the age of the car. There are also too many loopholes such as 'wear and tear' as highlighted by other reviewers on Trust Pilot and Google reviews https://www.reviews.co.uk/company-reviews/store/warrantywise-co-uk I would like a full refund for the money I have paid for policy *** without cancellation charges incurred and further payments taken. I have telephoned my bank this morning to inform them that a payment is due from yourselves in November. Failure to do this will result in my complaint being taken to the Alternative Dispute Resolution Centre. If the matter is not resolved amicably, I will be taking my complaint to the Financial Services Authority, Financial Conduct Authority, Financial Ombudsman which will cost Warranty Wise £500 for each case submitted. I will also be writing to Quentin Wilson directly to ensure this does not happen to anybody else in the future. The car is due to cost me around £2,000 and I simply cannot afford the £500 policy cost in the current climate. The following payments have been taken out of my account: 30/11/2021 - £122.5 31/03/2022 - £122.5 31/07/2022 - £122.5 30/11/2022 - £122.5 *not yet taken I look forward to your prompt response in this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. I would appreciate it if you passed my complaint to your Customer Services Manager or I can put it in writing to them.