only way for these guys to pay out if you take your car to dealers and tell them the part that you want to replace is failed and not worn out, futuremore you will need to narrow down the part you want to replace as on your dsic report you will find in this day and age you will have multiple failers in parts so in otherwords you dont want more than one fault on your report, once you have completed this restassure you will get paid out only if your parts are not wear and tear which we have already been through< speak to a manger called stan form the admin team he will put your case through 70% as long as you bribe him of £500 per claim absolutley joke never ever get warrenty if you have already purchased this then its bad luck your only option is to do as insturcted above mike from xwarrentywise xollegue