On my original inquiry I was surprised to receive a follow up phone call after as I had requested email communication. However the operator was very knowledgeable and able to answer all my questions immediately. The quote given was slightly higher than some others but the cover was better. Sadly illness meant I was unable to accept that quote in time and it expired. However a very good new quote at Christmas was accepted and all done on line easily. More to follow if I ever have to make a claim. Update: Sadly as my car was a Cat S write off admin decided that it broke their rules being a major write off. As I understood it was slight structural repairable damage but not economical. I did in fact query this on my original enquiry and the young lady went and checked and said it would be ok but obviously their admin felt differently so sadly no warranty. Payment was returned promptly so I would still highly recommend this compny.