Currently in a battle over a premature failure of bearings in my cars turbo. Continually refusing to pay out even with my mechanic stating categorically this is a premature failure they keep trying to say there must have been an oil leak. My mechanic has very clearly told them there was no leak. Slippery business, very shady. I've emailed Watchdog but also interestingly enough, for anyone on here to follow up with via ombudsman or court. I've found a job advert for their 'Technicians' role. The job of dealing with looking over the mechanics report and deciding if the repair goes ahead. The vacancy specifically states, "no mechanical knowledge required" * I've attached the screenshot, along with another one from a Facebook sponsored ad with Edd China. In the comments someone asked what he has to do with the company. I've screenshot the conversation where Warrantywise state he is " contracted by us to act as our final arbiter in claims. If you are dissatisfied you can speak to Edd directly about your repair." Quite a thing to divulge, so obviously I contacted Edd via his Facebook page as Warrantywise conveniently don't give a contact address. I'll update if he responds. However, if anyone is interested, BBC Watchdog are very interested in the dealings of this company. Email them your story. Good luck all. Rachel