Avoid this warranty provider at all costs. I recently purchased a vehicle and this warranty and I can honestly say it is a waste of money. My first claim was rejected on the grounds of it not being covered. It was clearly covered in the warranty booklet. They used a technicality of it being a BMW additional part (obviously not listed) to try and get out of this claim. The garage where I purchased the car upgraded the warranty at the cost of, I believe, a 1000 pounds (total 2600) to platinum. They then, eventually (after me having to hire a car). The next claim, baring in mind it was on covers everything platinum) they came back with it was a result of manifest (meaning use of the car). This (over a period of many weeks and more car hire) resulted in in eventually being fixed. predominantly on the garage thretening to withdrawal business from them. I subsequnetly tried to cancel and they obliged after many many unreturned calls with an email saying "we have cancelled the policy and you will recieve no money back'. Absolutely shocking customer service and warranty. Ignore the so called positive reviews and focus on the negative ones as I am sure these are more accurate of REAL customer experience. If you are looking for a warranty LOOK ELSEWHERE. NOT ONLY DOES THIS WARRANTY CHALLENGE EVERYTHING CLAIM YOU WILL MAKE, BUT YOU ONLY GET THE COUTESSY CAR FOR THE TIME IN REPAIR. THAT IS WHEN THE MECANIC IS WORKING ON IT. NOT BEFORE. NOT UNTIL COLLECTION. THE X AMOUNT OF HOURS THEY WORK ON THE CAR. AGAIN, USELESS.