I'm disappointed without even needing to claim, no faults with my vehicle but I've got a few signs that made me to not trust this company. I'm only on my first week of cover and they keep calling me and hang out all the time after I answer then once I call them back they keep me on hold for long time then they do the same. I tried another number and told them but they didn't really cared about. When I asked them about my cover I've been told to look on the booklet, no interest of being helpful in any way. I doubt I'll get any help if I need to use the cover. I lost my trust and I'm canceling my Platinum cover within the first 14 days. Better no cover than covered by the wrong company at my expenses! I tried online as well and it's a waste of time, waiting too long for a basic answer after providing all the details they asked for!