I ordered a watch worth several thousand pounds. It arrived and within about 3-4 months the bezel fell off. I told Watchfinder and they took 2 weeks to ask me to send it back with the box and papers. The watch took over 6 weeks to be repaired (I understand this part) but then they sent the wtach back withouth the box and papers and just told me I hadn't sent them in. I explained I had, and that I wanted a replacement watch with box and papers (without the box and papers the watch is worth far less if I decide to resell it) but they just refused to do anything about it. Appalling customer service. DO NOT USE WATCHFINDER.