We needed some last min carafes for a big event. We couldn't find them any where in town! Webstaurant had them .. yeah! They would even over night them to us. Another YEAH! Awesome we'll pay the $ to get them here. They were to arrive JUST before the event but as long as it was before we'd b good. They never arrived! :-( I called the afternoon of the event, per the operator, the wearhouse chose not to send them out even tho we ordered them well before the cut off time. The lady i spoke w was very apologetic. She started the process to return all our money. She asked if we still wanted them. I had to check w husbsnd & folks from the event. The concensus was not really. By the time I got back to her she had already sent them to us, no charge! This company stands behind their service. We WILL b using them again! We'll try not to make it last min tho ... ;-)