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Anonymous
Do not trust this company! I ordered a superb dressing table set with mirror and stool 2 months ago, before Christmas. Weilai Concept repeatedly lied that it will be dispatched in march (after 3 months!) and blamed covid. When I asked for a refund, they admitted that yodel lost my parcels, then said they would ship another set, but they're out if mirrors and stools and wanted me to accept just the table. The table is useless without stool and mirror so I asked again for a full refund. They also said the shipping container was delayed, although on the tracking page my parcel was already in the UK. Then they replied they will only refund me "upon return." Return of what? I never received anything from them and I patiently waited for 2 months. It was supposed to be my well-deserved Christmas & birthday treat. I never paid almost 600£ for a piece of furniture, but I saved and thought it's a one-time award for surviving these past 2 years. The entire experience was so frustrating. So if you want to lose a few hundred of pounds, buy from them... The worst part is that they're everywhere on the internet, but please, beware. Can't believe such evil people exist and get away with it.
2 years ago
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www.weilaiconcept.com has a 3.7 average rating from 205 reviews

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