“We had an excellent experience! Our order arrived promptly, and the delivery carrier was very friendly. The side table of high quality and reasonably priced. We will definitely order from here again!”
“The quality of this is amazing, thought it would be light and cheap looking, it's not, everybody who sees it in my home thought it costs a few hundred pounds. Unbelievable price for quality.”
“After waiting around about three months the delivered a broken table. Nobody picked up the table. At the end they redounded only a small amount. The transport and tax costs for a product I can’t use and I needed to remove myself was on me on the end.
What a shame for company! Never again!”
“The quality of this sofas is excellent. There's a huge range to choose from, so anyone can find something they like. The customer service is outstanding—very informative and helpful in finding what you need. After nearly a month of ownership, I haven't had any issues with the sofa. So far, so good!”
“The original one we ordered was in stock on the website, only to get an email a few days later that there was a mistake and it was out of stock.
Switched to a different colour and then heard nothing else about a delivery day or time until a phone call one evening saying “I’ve got your sofa in the van, can I deliver in an hour”. This despite me informing the company on every communication that the customer was learning disabled and vulnerable so I would need notice of delivery day to arrange to be there to oversee the delivery. I advised that delivery that evening wasn’t suitable and agreed for a delivery on the Saturday instead. For previously mentioned reasons I arranged and paid for a carer to be there all all day, as I wasn’t available, to oversee the delivery and safeguard the customer….. at 7.30pm as the delivery hadn’t happened I messaged the delivery driver, no reply. I waited another half an hour and called the delivery driver only to be told “we are going to have to reschedule”.
Eventually we did manage to arrange delivery. But at no point s the company acknowledged my concerns/complaint about the poor communication and poor service.
Awful Company and I won’t be purchasing anything from them again
Interesting how every time there is a bad review, loads of obviously fake or paid for good reviews with pictures all show up. They must think people are stupid.”
“I wanted to buy a set of dressers for my daughter, and finally chose this set of beige dressers from this family, after receiving the goods, I think the quality is great, and the real thing and the picture are also very consistent!”
“I love the leather chair, the overall look is so surprising, with the style of my bedroom is very matching, if there is a need to buy furniture in the future the probability is that I will also continue to choose to buy here!”
“We love the comfort this chair offers, even when we have been sitting in it for hours. We use it as a desk chair, and find it to be well-made and sturdy. The material is soft and easy to keep clean. We have had our original one for a year, and I recommended it to my sister, who purchased this same model for her new flat as a bedroom chair. Overall, it has been great value for the money.”
“Most importantly, the chair is very comfortable and is perfect for maintaining a good posture while working. The chair was easy to assemble, and is also sturdy.”
“Thank you so much for our new sofa we love it! It is incredibly comfortable and the colour is perfect. Nothing seems too much trouble. The staff were all very well informed re the products and were able to give good and honest advice.”
“Shoe cabinet is great quality. Door handles are good , opens and closes well.
For the same price , youcant get any product offline for the same quality.”
“The original waiting time for delivery was stated as 3-4 days. Then I was emailed saying 4-5 weeks. Then emailed again the day after saying if that was okay and that I should let them know, so I replied saying yes. I then got another email saying that the last sofa was sold and I'll now have to wait an extra 9-10 weeks for delivery, with a terrible offer of only 6% discount. I asked for 10% due to the long wait and the way they've messed us around, but I was given an ultimatum of - take it or leave it. Having looked at the reviews here, I'm thinking that this company are cowboys and not at all trustworthy. I'm apprehensive about the quality of the sofa once it finally arrives.”
“Absolutely awful company. They do not honor the year long warranty they claim on their website.
Totally unprofessional, uncaring, rude customer service.
PLEASE AVOID THIS COMPANY AT ALL COSTS
Sofa bed didn't even last 6 months - not good quality at all.”
“This is a company selling cheap, shoddy Chinese goods which do not comply with the fire regulations of the countries they are selling too. Do not give this company your money, they told me that the fire labels which should have been SEWN into the cushions must have fallen off in transit. Hmm, there should have been 3 labels, one for each sofa cushion. Each cushion was in a bag in a box so how on earth they could fall off… cheap, dangerous and shoddy goods. Avoid”
“cheap furniture, my item was not fit for purpose
poor customer service (amy)
refuse to return goods
refuse to issue refunds
refuse to provide returns address and contact information”
“My armchair was eliverd on time,Liked the build,packaging was very good. colour was nice liked it ,a bit of dent or scratch near one leg but its ok.overall this can be placed perfect at living room.”
“I was a bit reluctant to use this website, but glad i plucked up the courage in the end. I received confirmation of my order (Gabriel Two Seater Sofa Bed, Linen - Dark Grey / 1.7m), and i'm very happy with the quality.
The courier they used was also excellent (proovia.co.uk), and they delivered without fuss in the time slot promised.”
