Ordered black tables and got grey then got this response when I asked for an exchange or refund photos prove grey tables, so much for their inspection!
Hi,
Thanks for your email.
I'm sorry that our product cannot live up to your expectations. The table in your image is the black version, which is one of our most popular coffee tables. And the quality and colour of the products are strictly inspected before leaving the factory, and will only be sent to customers after passing the inspection. Would you consider keeping the product you received?
The return for this order will be regarded as an unwanted item return which will be charged 10% for the return cost. For more details, please check the return policy.
https://weilaiconcept.com/pages/return-policy
Should you have any questions, please do not hesitate to reply to this email.
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Best Regards,
Amy
Customer Service Advisor
2 years ago
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