We had an extremely disappointing experience with our purchase from this company, and I want to share our account in the hope that it can assist others in managing their expectations when dealing with Weilai Concept. Our choice was the Neekor coffee table, ordered through their website. Upon placing the order, we were promptly informed that the delivery would take 8-12 weeks due to the product's origin in China, which we accepted. Approximately 8 weeks into the waiting period, a gentle nudge via email led to the disclosure of a delivery date. Up to this point, everything seemed reasonable. However, our satisfaction soon turned into frustration when the delivery team arrived. A large industrial-grade timber crate was deposited in our living room, and they left without assisting my wife (who was home alone) with removing the crate. Our previous experiences with other companies involved furniture assembly and packaging removal, making this stark contrast in service quality quite surprising and disappointing. After reaching out to Weilai Concept seeking clarification, their response was astonishingly unhelpful. They sent a picture of a hammer, suggesting its use to open the crate and packaging. The situation was exacerbated by the fact that my wife was left to handle this hefty table unaided, considering the risk of injury from nails and splinters. The explanation given for the crate's delivery mode being a preventive measure against damage, while somewhat valid, neglects the fact that other overseas retailers manage to deliver items safely without imposing this burden on customers. Upon my return home from abroad, approximately 10 days after the table's arrival, we managed to unpack the encased table only to discover a major oversight - the table lacked the attached legs. Despite scouring through drawers and packaging, the legs were nowhere to be found. Further investigation beneath the table yielded no screw holes where the legs could be affixed. Adding to the disappointment, the table displayed prominent scratches along its side. This entire ordeal rendered the entire delivery process subpar and inconsistent with our expectations. Our attempts to seek assistance from their customer service were met with frustrating delays and, shockingly, a sarcastic response rather than any form of apology. I reached out to them regarding the missing legs on August 12th, and today, on the 15th, we have yet to receive a reply. Beyond the inconvenient delivery and surface scratches, the absence of table legs is a significant issue, fundamentally altering the advertised product. This experience highlights the need for caution when considering an order from Weilai Concept, as appearances can be deceiving, and what is presented may not align with the actual product received.