Very unprofessional and rude driver. We booked the day prior to our flight. We landed and cleared customs on time. The driver was late but we only found out after calling him upon our arrival, as he didn't notify us before. He gave us an estimate time of arrival (20'), but refused to open his tracker so we could follow. He asked to meet at a pickup point without specifying where. After 6 hours of travel and with 2 big suitcases we wanted some clarity before moving around the airport, a discussion ensued and the driver became very rude and, after over 30 minutes of wait, he said he would cancel the ride, that we should find our own way into town, and that we would never be refunded. Luckily we did find a cab straight away, we'll see about the refund. Unacceptable level of service. We have sent a complaint to the company.