Very unhelpful overall in getting picked from the airport. If you have flight delays, good luck getting picked up; we never did. Our driver had multiple pickups after us and no one else was available. We notified them of our delay and were told this. We also inadvertently had our itinerary in reverse and tried to correct this 9-10 hours in advance but were told we couldn’t even though their website says only “a certain amount of time” is needed to modify reservations but they claimed it was 24 hours, even though that timeframe is only listed for cancellations, not modifications. Their customer service people were not helpful and didn’t seem to care. The only person who sort of tried to help us was the driver, but he had multiple pick ups and was the only person apparently we could use. Overall this company seems to want to take your money without providing any services if they think they can do it. If you’re flying into Rome, just go to the taxi stand. It’s a lot cheaper and was quick for us.