We had a poor experience in Mexico City. Booked in advance, and confirmation mail said to connect via mail/phone on pick up point. Nothing was updated, and even after arrival, the app showed driver not assigned. It was impossible to get in touch with this company~mails do not get response, chats are not live and are having pre configured answers and toll number does not go through. Also realised they were 6x expensive than an uber and we finally got an uber with ease. Even airport taxis seem more convenient. I will avoid Welcome Pickups in future. Infact trying to figure how to get a refund for something that was not account me.