I have been travelling around the world for over 30 years, and had various challenging experiences with taxi drivers/transport. This was easily my worst experience ever. Ever. Welcome Pickups were recommended by the hotel we booked in Athens. Their app provides a sense of a professional set up, whereby in their own words, they 'hand pick' trusted, English-speaking drivers. So great you think. We get picked up, and the fun begins. As we get into the car, the driver tells us not to worry about seat belts, to just 'relax'. What he actually means by this, as we leave the airport and slowly realise after an early start and flight, is that the front passenger seat belt does not work. The aircon in the car did not work either, though again he insisted we didn't need it. The next 45 min or so drive really is the airport pick up from hell. This madman decides to continuously hand hold his phone to text and phone people constantly, whilst the car drifts into neighbouring lanes. He also regularly exceeded speed limited at various points in this journey. His sole intention in all of this is to then somehow make us believe that we would want to use his service again, for a sunset tour, and a return in his disfunctional car to the airport. He insisted we book a return directly with him, and not through Welcome Pickups. He is so intent on securing further bookings from him, that at one point he is 'driving' in busy Friday afternoon traffic in Athens whilst showing me pages from a book about the history of the city. I will spare you the details of his attempt to play a DVD in the car, at full blast, for our apparent benefit. 43 years as a tour/taxi driver can sometimes teach you very little. The lives and safety of my family, including 2 children, were completely at risk with this driver. Welcome Pickups need to take responsibility for this, and not hide behind their carefully crafted legal disclaimers. They need to also actually explain how on earth this driver and his belt free car was 'hand picked' for this service. I cannot wait to hear how the vetting process works here with what I can only describe as the taxi driver equivalent of Mad Max. I have posted this review elsewhere. Welcome Pickups responded by suggesting I complaints department, which was basically an insult to my intelligence and experience here. Contacting this department puts you in touch with 'Jimmy', which of course is not the identity of the person you are speaking to. Welcome Pickups needs to provide a clear identity and role of the person spoken to in these serious circumstances. These employees operating under the bro-like name of Jimmy also need more appropriate training. It is extremely patronising of 'Jimmy' to apologise for our 'negative experience' and 'inconvenience' when our lives were so at risk at the hands of this complete madman.