Take a taxi, take an Uber, DON'T take Welcome Pickups. My wife and I are seniors in our 70's and on June 8th 2024 we contracted Welcome services to pick us up at Lisbon airport and make our 1st visit to Portugal seamless, easy and stress free. It was just the opposite, our driver Bruno Silva did not greet us at arrivals with a sign with our name. We had to scan and read the multitude of signs for other passengers only to find that our name was absent. Finally Bruno texted us that he was outside the airport terminal and we should try and locate him at the extreme end of the terminal on an exit roadway and all of this after being exhausted from a 6 hr. overnight flight and now pulling our heavy luggage all over the place to try and search for Bruno. This was a terrible experience and we asked Welcome Pickups for a full refund. Murat Seytov and Cyan Stroller from W.P. investigated and acknowledged the failures with an apology. They stated that a full refund WAS NOT POSSIBLE and offered a 20 euro coupon for 1 year on any future Welcome Pickups. Originally I had paid 35 euro's for the service so this compensation fell very very short of any real goodwill gesture. Only a full refund would have made a difference in our opinion of this companies terrible service and poor customer service response.