NO COMPANY VALUES WHATSOEVER. I tried to use this service in France and accidentally entered the wrong date (15.08 instead of 13.08). On the 13.08, when I needed a driver, no one showed up. I called the driver and asked him to cancel any future appointments as I had already sent my son in a taxi. I couldn’t navigate their website, couldn’t find the booking, and even their phone number didn’t work. I complained on PayPal and thought I’d resolve it during my vacation.
Then, on 15.08, I saw a new driver being sent. I immediately called him before any pickup to avoid wasting his time and canceled. Despite this, the company still refuses to refund the €80. NO VALUES. This company has no understanding of customer service. Be careful who you support in business. They don’t deserve your business with their lack of understanding and a chaotic website that lacks clear dates, times, and a cancellation button. They seem designed to hustle customers. Go to Uber—user-friendly and reliable.
3 months ago
Welcome Pickups has a
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