Welcome Pickups/Driver left us stranded
We used Welcome Pickups in Prague in March and they were wonderful. We decided to use them for a transfer from Naples to Meta/Sorrento area. We were taking a train from Rome to Naples and they were to pick us up. Unfortunately Italiano was having a issue with their train and we were delayed. We immediately contacted our driver and kept driver informed the whole way through and he ended up cancelling on us. We were stuck in a foreign country without a ride from Naples to our destination and left us scrambling! All documented. The driver tried to say that he couldnt get in touch with us. Lie! I would not recommend this company again. They respondUPDATE Since I wrote this review Welcome Pickups has wrote a reply saying how sorry they were and they would contact us to discuss. They went on to say how they understood about our concern regarding our train delay. NO Welcome Pickups we were left stranded after we had already paid for the transfer. Driver cancelled us. I literally called the 800 number and incurred $$$ long distance call from Italy to try and get them to help us and they did nothing. They also allowed the driver to say that he was unable to contact us when they know that is completely FABRICATION.
3 months ago
Welcome Pickups has a
4.9
average rating
from
6,347
reviews
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