Berlin. I booked a transfer to pick up a guest from Berlin airport and provided the flight number at the time of booking. According to the company's policy, the driver should have monitored the flight status. However, when the flight was unexpectedly canceled, I contacted both the company and the driver to inform them, expecting assistance with rescheduling. Instead, I was met with a rude refusal to make any changes or adjustments, despite their clear knowledge of the cancellation. They refused to refund the payment, claiming the driver would still go to the airport—despite having access to real-time flight information. EXTREMELY DISAPPOINTED with the poor customer service and unwillingness to honor their own policies.