I have used Welcome pick ups on several occasions with no issues or problems until my last trip. Upon arrival to the destination the driver arrived late and then expected me to make my way out of the airport to his vehicle. On our return transfer the driver again did not arrive on time and I was only notified of the delay 15 minutes before I had to leave to catch my flight. Customer services were not supportive at all and told me to arrange alternative transport! To say I was unhappy is an understatement, finding a taxi was impossible at such short notice for a family. I contacted customer services again and they apparently found a new driver who would arrive on time.. he was nowhere to be seen. When the driver eventually arrived (30 minutes later than the stated time) it was not the new driver but the original allocated driver who was running late. The customer service was very poor and misleading, I was given inaccurate information throughout our discussions and they even hung up the call at one point. I was told I would receive a call back following my trip to see what went wrong but I am yet to receive this. Disappointing customer service and due to this I will not be using this service or recommending to friends/ family or business associates.