I was informed at the time of booking that I would receive a mail four days before telling me the name of my driver and all of his details, this didn't happen so the day before travelling I asked why. I was flying to Madrid via Dusseldorf and whilst sitting on the plane in Germany at 11.56 four minutes before take off I recieved a txt cancelling my pickup as my driver had become unavailable and a replacement couldn't be found. To say I was furious is an understatement. I used a line taxi which was actually 5 euros cheaper. I have heard of other people who were let down in Madrid that weekend. Would never trust this company again. Disgusted.