We had to cancel trip to Barcelona at late notice (day before due to fly) due to illness. I requested the hotel (which had arranged pickup) to cancel the booking. They did not do so, and e-mailed me late in the evening before we were due to travel. I did not see the e-mail and the first I knew about it was when I received a text from Welcome Pickups telling me driver was at airport waiting for us. About an hour later I got a text from driver saying that he had been still waiting and at about the same time I got an e-mail saying that he was leaving, as I had not shown up. There was problem with communication and I did not succeed in advising driver I was not there and apologised. When I contacted Welcome Pickups later by e-mail and explained, and requested a refund the company agreed to refund my payment, although I would have understood if the company had not. This was exceptional service and response, which was all resolved in about four hours in total, with no further input from me. I will certainly use Welcome Pickups at my next opportunity and highly recommend it.
5 years ago
Welcome Pickups has a
4.9
average rating
from
6,353
reviews
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