I have used and been happy with this service in the past. One thing of which i was not aware is quite irksome. They advertise that you can cancel up to 24 hours in advance. They do not make it clear that there is a 20% administrative fee for canceling. We had booked them for a fall trip just before the Covid Pandemic hit. Our plans were cancelled and we do not know when we can travel again. They only refund 100% to a future credit. We had only paid for this service a few weeks before we had to cancel since our entire trip was cancelled. Now either they refund only 80% or we tie up almost 50Euros indefinitely. Not good faith or in keeping with industry standards. Boo to Welcome pickups for this user unfriendly policy