So, up until today I would not have given WeRchristmas any stars! I ordered my 8ft pre-lit Balsam fir Christmas tree on 6th December and received it today! For communication, I give zero stars! I tried like everyone else to call and email. I turned to cancel, I asked for a refund and I opened a dispute with PayPal. Still nothing! ... all of a sudden I was notified that it had shipped but couldn’t track it. SO frustrating! ... today my tree arrived! ... my 3 star rating is for the tree, and the tree only. It really is fantastic. I assembled it to check the quality and that it actually was pre-lit. All in all, I really would not recommend WeRchristmas purely for their poor customer service. I would however, recommend their products. I hope they can learn from these dreadful reviews. Communication is key and is the only sure way of keeping customers happy. I wish the business success for the future and really hope they learn from their mistakes.