I am deeply disappointed with my recent experience ordering from WeRChristmas. Despite placing my order weeks ago, the delivery has been a nightmare due to their courier partner, Parcelforce. Here’s what went wrong: Parcelforce repeatedly failed to deliver, even though I was home every single time. Their live tracking showed drivers canceling deliveries while not even near my area, followed by false claims of "attempted delivery" with no card left behind. I contacted Parcelforce customer service four times. Twice, they promised a manager would call back within 48 hours — that never happened. I cannot collect the parcel myself due to its size, and the depot is inaccessible without a car. I reached out to WeRChristmas to escalate the issue and request a new courier service, but no resolution has been provided. Given the many negative reviews about Parcelforce online, I am shocked that WeRChristmas continues to use them despite their unreliable service. This experience has been incredibly frustrating and has soured my view of WeRChristmas. I strongly advise others to reconsider ordering unless this company improves its choice of courier and takes responsibility for resolving delivery issues.