I am majorly disappointed with my first order. This will be my first and last time… Before ordering I did my research and overlooked the cheesy marketing strap line of soft and strong as a unicorn’s mane! I found really good reviews but now realise this is completely fabricated and you can’t even leave a review on Facebook as the company have blocked access to do so. So, I have totally fallen for their marketing strategy. Like so many other negative reviews I have subsequently found on trust pilot the quality of the toilet paper is thin and the squares are much smaller and tear easily. So how it can last twice as long I cannot figure out… The company claims you get a 100% refund if not satisfied but they don’t make it easy to get one. I emailed the support team and received a reply asking me for a batch number so they could check with their supplier. Which I did along with photos of the paper comparing it to my regular brand. Despite chasing them up, they have failed to reply back. Again, reading other negative reviews, this is as far as you get. If the company spent half as long as they do sending out toilet jokes and building up a good customer relations; and living up to their claim and giving refunds back, it would go a long way to being a professional organisation. What they appear to be doing is wrapping up toilet paper (which I’ve found better quality in a pound shop) in fancy individual paper wrappers (which are not recyclable) as a disguise. Shame on them. I will be logging a complaint with the trading standards office so that this style of “Emperor's New Clothes” trading will eventually be stopped. They are obviously living up to their business name!