How are these clowns still in business? I had a bad experience with them a couple of years ago, but then decided to give them the benefit of the doubt and order a D&D book (at around £30) from them, which was listed on their site as 'click and collect, next day'. A week later, after numerous emails to them (they are not taking calls or online chat) they have just ignored me. And now they have amended my online order, without contacting me, to 'click and collect, delivery AFTER Christmas'. How dare they. This is a Christmas gift, and they ought to realise that this could probably be the case. I have since noticed on other review sites that I am not lone and WH Smith has done exactly the same to many customers. Are they trying to set some sort of record for abysmal retailer of the year. Is it even legal to advertise goods for sale on next day delivery knowing full well that they can't deliver? I've cancelled my order online, although God only knows when they'll refund my money, and ordered from Waterstones. It's £5 dearer but I'll get delivery before Christmas. It's time these dinosaurs were put out to pasture and made room for a retailer who could actually honour their deliver what they promise.