I ordered my whole set of panini F1 cars and magazines from the Beckenham Branch of WH Smith with a 20.00GBP deposit thinking they could supply my collection without any problems. Wishful thinking by the 3rd issue they had returned or sold my order. The manager told me not to worry as he was on my case and I was to leave the problem to him, well he did get me a replacement. I went in the shop to collect issue 13 and 14 as I had been away for 2 weeks holiday well our personal folder had gone from behind the counter and the same manager told me his staff had sold our paid order. I ask for my 20.00GBP deposit back and left the shop and I wont be returning as these items have just cost me 11.00GBP above normal cost to keep my collection complete............................