I was in your Colchester store today and the place has gone down hill since my last visit last year . The shelves are empty in many places and the shop is so dirty and dusty . Pens were empty , there was only one member of staff on the shop floor . Someone from higher up in the company should take a look at this store unannounced and see what the customers see . I will be very reluctant to return to this store any time soon . The store must be losing money and trying to sell empty space , over the years I have shopped in Colchester WH Smith and it was of a good standard , last eighteen months it is a disgusting place to visit and WHSmith should be ashamed of the state of this high street store regards Doreen Green