I've ordered before, and the condition of books has been okay though far from mint. My last order of 3, each book was in an unacceptable state. Bits of the cover on each one was torn off, and the side of one book was torn in the middle about 2 inches while still being attached fine and the binding being fine, the innards being fine (no idea how). On their site they have one paragraph referring to online orders, basically 'send it to Norwich' and f that, no way am I sending goods miles away. I returned them to my local store for a refund. Support took too long to respond through email, sent them a message on Thursday and I returned my order this Monday afternoon, which was then they responded. In store they were kind and helpful. The support said I should take them to my local store. At least the staff seem okay. Taking my business elsewhere.