Placed an online order for 5 items on 04/12/19 for store collection. Thought this would be more reliable than delivery.. Had an email on 09/12/19 staying 4 items were ready for collection, great! Went into store to collect on my lunch break, a member of staff rang upstairs for someone to bring down my order... 10 mins later still nothing... 20 mins later they say they can’t find my order and a staff member offers to walk me around the store and pick out the items I ordered instead. 5 mins later my package is finally found, a bit dusty, but I really didn’t care at the is point. 15 days after my original order date I’m wondering why I haven’t received my 5th item (the most important) I call the number recommended, 20 mins later on hold I hang up as I have to get back to work, ring again.. 25 mins on hold and have to hang up again, next day try again, finally get answered 21 mins in. On querying my final item, I get told it’s out of stock at the publisher and they don’t know when it will be back in stock yet! No e-mail telling me this, no apology from the customer service number I rang, I just have to wait apparently, very poor. The only good thing about this ordeal (which gave the 2nd star) was the customer service in WHSmith Salisbury, all staff I dealt with were polite, apologetic and clearly concerned about how long I was waiting in store. A simple email apologising would have been enough, I really didn’t expect this from WHSmith of all places, I ordered the product here as I thought i wouldn’t have to worry. I wish I’d read the reviews as well