Couldn't even get an order in for worktops I was interested in, because they wouldn't even send a sample! Saw worktops I liked online but couldn't get a sample, so went instore. Nothing there and no interest from the staff. Tried online chat - same dreary, uninterested response. They expect you to invest hundreds of pounds in something you can't even see properly and can't assess the quality of! All other worktop retailers offer samples and I don't mind paying for that - but Wickes think this is somehow beneath them. Customer services non-existent, online chat curt and unhelpful and couldn't get through on the phone, though I expect that would be the same dreary experience. I will never bother with this awful organisation again. They deserve to go bust.