Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a new kitchen installed in October 2024 and are now going round in circles with Wickes. Many issues with the installer, he stole from us, attempted to charge us an additional £210 for work that hadn’t been done, didn’t communicate well about the time he would or wouldn’t be working, and left many issues that could have been avoided. All the above led to us to lack trust in the installer. Wickes customer relations team took on our complaint but unfortunately the handler is rude and speaks to me as though I am the problem. Now 3 months on and we are no further forward to a resolution. Despite having a good experience with the design consultant I would not recommend purchasing anything through Wickes.”

Helpful Report

Posted 20 hours ago

“It was very difficult to get refund for a damaged kitchen that was delivered in the most shabby way - look at photos When reordered couldn't receive on the delivery date - so they refused to move the delivery date and told me to cancel the order and order again - but after more than 15 days of cancellation - still not received refund - their customer service is bad”

Helpful Report

Posted 1 day ago

“After having an order not fully delivered because the order was split between 2 courirs one delivered their half but DX could not find my address so failed to deliver the other half!! I am now struggling to get a refund for the items that were not delivered I am not sure why i have to wait for Wickes and Dx to sort out who has the items before i get a refund as non of this is my fault I never employed the courier with drivers who can not find an adress that everyone else can”

Helpful Report

Posted 3 days ago

“The worst service, absolutely thieves. I had high hopes for going with this company, thinking I would be better looked after but they genuinely do not care about their customers, the quality of their work or products whatsoever. Our project (bathrooms and kitchen) has been riddled with issues from start to finish, the kitchen being the worst of all. Our specialist works turned out to cost 5 times more than the original estimate (never trust your designer), our first installer got fired 3 days before the original start date (after an already long wait of 6 months to get booked in), the second installers left very tough stains throughout on our brand new tiles, impossible to get off without their specialist product which we don't have, caused damage to walls and furniture in our property, left the countertop finish in an absolute state and are claiming that this not due to their workmanship. They came back multiple times to 'fix' things but caused so much mess and disruption at every visit and the works are still not completed. Various items missing from the delivery on each project. The list goes on but to top it all - no one is providing me information about a complaints procedure, I keep being told my calls will be returned but to no avail and the customer team/area managers/installers are all clearly in to protect themselves and have no sense of neutrality whatsoever. Honestly, a total waste of time and energy and a ruthless abuse of honest people spending their hard earned money on improving their home!”

Helpful Report

Posted 1 week ago

“Terrible customer service. Ordered a few kitchen units 11 days ago and they said it would be with me 3-8 days. Tried calling them serval times but no answer on the phone. The chat service is pretty useless as fobs you off on the kitchen and bathroom department. Had to give up after being on hold for over 90 minutes. DO NOT BUY A NEW KITCHEN OR BATHROOM FROM THEM!”

Helpful Report

Posted 1 month ago

“I thought going with a big company I would be well looked after what a joke. High end kitchen less than a year old Fitted by newly qualified installer Everything that could go wrong went wrong. Now waiting for an installer And being told by customer service I’m not a priority Anger is an understatement 🤬”

Helpful Report

Posted 1 month ago

“Rubbish company don't even entertain them they get your money then don't care. Shambles from day one. Is everyone who works for Wicks thick and dumb. Paid £4000 for my kitchen up front the rest on Finance thank God for that as they are not getting a penny more.”

Helpful Report

Posted 1 month ago

“Rubbish company complained about goods I had bought from local store which were neither fit for purpose or of merchantable quality under sales of goods act 1979 as amended 1994. Told via customer services email to return them in original condition with receipt providing they were less than 30 days since purchase. How can I return a paint brush with bristles falling out of I have not used it how would I know ? Suggest using B & Q, Homebase, Tradepoint anyone except Wickes.”

Helpful Report

Posted 1 month ago

“So this starts in January 2024 when we design a new family bathroom at Wickes, with a total price tag of 11k. We are told works will start on April 10th. We soon find out after never doing a home project like this before that Wickes employs third party local trades that in our experience are unvetted. Our guy turns up and after being told by the designer Millie it will take 7-10 days he starts work. Destruction, dust, debris and tools everywhere, this goes on for 99 days! To cut a long story short the original tradesman works short days of 9-11am sometimes longer, but the pace is slow. He calls in sick for a week because of a bad back then returns with son in law and works a further 2 weeks with little progress. He then starts Demanding his 2nd instalment of over £1000 for specialist works. Even though the bathroom is far from finished. We live like this for weeks with no working family bathroom and a 3 year old child. Original trades then starts to threaten via email and Wickes advise to pay him and he'll be taken off the job. We then live for 2 months with nothing just the smell of raw sewage from the badly plumbed in toilet which in July gets unblocked from loo paper and cardboard inserts that have been put there from original trades. Living like this was a true nightmare with a toddler in the Heat of the summer. Wickes just didn't care, took months to get another company in to complete the job and just left us. Finally in mid June we get contacted by a company Wickes use to fix the mess ups they've made. The MD of the company literally lives off this and has some horrendous stories he shares about how Wickes operate. He books in two of his guys but they'll be a months wait. They arrive after waiting 6 weeks and unblock the toilet, re lay the floor and sort out all the other cowboy workmanship. They work non stop over two 13 hour days to finish. But still we are waiting for wickes to send a new towel radiator , mirror and extra tiles to complete the job. We then wait from July to September for this to happen. But finally we have a bathroom we can use after 99 days of living in a building site Another guy comes from the new company to finish off and a plumber is sent to do the radiator, he comes back in October to finally finish off. This is just a short version of the horrible situation wickes put us in. They have today sent an email demanding I pay in full the rest of the balance first payment starts in November. We have already paid £4k of the original 11k. We are so unsatisfied and angry the way we have been treated, that we are now seeking help and advice from anyone that thinks we are are in a the right to stand up to this horrible company that think this is fine to treat people like this. Having spoken to the Citizens Advice they have said Wickes have broken the Consumer rights act 2015 totally and they were speechless to how we've been treated. Please think wisely before using this horrendous outfit”

Helpful Report

Posted 2 months ago

“Kitchen installation we have been left without a sink and washing machine machine as the pipe work was installed incorrectly when we put the taps on the washing machine fills up with water. The hob has been installed unlawfully as they have missed off the plate that’s meant to go under the hob which I was advised by a gas safety engineer of 45years who keeps upto date with the current regulations. Gaps all under the kitchen cabinets and the fridge door hasn’t been fitted correctly as there is no seal when the fridge door is shut. Wrote a formal complaint to wickes which we have been waiting to hear back from for about 6 months now being fobbed off by saying they are waiting to hear back from various different departments but no outcome. Highly recommend staying well clear from wickes”

Wickes 1 star review on 23rd October 2024

Helpful Report

Posted 2 months ago

“Why can’t we leave no stars? Wickes does not even deserve one. Please do yourself a favour and don’t consider Wickes for any installation works in your home. My property suffered damage as a result of the installer’s gung-ho installation and I eventually had to get my own installer to redo the whole installation again. I am in the process of making claims against Wickes. They really do not care about you, your home or what you say about them.”

Helpful Report

Posted 2 months ago

“This is an appalling service! my original email was last Friday ( 11th October 2024) stating the delivery had been made at around 7.00 pm and that 22 out of 31 items were missing! I have called numerous times and been asked the same question more than once, given a 24to 72 hours response time which you have now exceeded. This is the first outbound contact since the weekend. I want this resolved - they are in possession of items which I legally own.”

Helpful Report

Posted 2 months ago

“The worst company ever! Perfectly working heating and hot water system prior to installation. Work starts and we are left with no heating or hot water. 38 days later our plumber and baxi customer service say it's not coincidence. New parts ordered and fitted. Now works. What do Wickes say...no concrete evidence. Another £600 to pay. Absolute joke. DO NOT USE WICKES! Just awful.”

Helpful Report

Posted 3 months ago

“However many characters this text box allows, will not be sufficient to explain just how poor the Wickes Customer Experience has been for me. So I will attempt to summarise my appalling new bathroom installation. I am now 19 weeks without a functioning main bathroom. There has been every issue you can imagine, poor design, incorrect and late deliveries, incorrect fitting, poor installation, leaving me with mess everywhere, not collecting incorrect items for weeks, not following their own installation specifications, wrong items ordered, and shocking customer service from almost every single person I have had to deal with. No one seems to care, I have lost count of the escalations I have had to mail/call/raise with the ironically titled Customer Experience teams. When I do receive a response, it’s inadequate and doesn’t address what’s going on. If only I had researched feedback before I took the plunge. I have even tried to make contact with their CEO, in order to get someone to take things seriously. Unsurprisingly, another disappointment and no reply. So, when the prompt here asked me ‘what went wrong with your Wickes installation’ the answer is simple. Everything.”

Helpful Report

Posted 3 months ago

“Bought the top end kitchen, with Wickes bottom end fitter. Finished in January with faults. Tried the all sing all dancing customer services, then ombudsman, forget it, its a cosy con job. Today 8 months on Im taking them to court for not fixing the snags that they even admit to!”

Helpful Report

Posted 3 months ago

“I had my Coinbase wallet wiped out in a single transaction. I didn't know what to do and couldn't get a hold of Coinbase support Teams. This transaction emptied out all my Ethereum and Bitcoin. This was not me and I needed help after losing roughly 821,000 dollars. I went to the police to file a report and they also failed to help me. A gentleman at the stiction walked up to me and handed me a note that contained an Email address (lisaellzabet 662 @ gm ail . com) and this number(+1 301 658 0921) he told me this recovery company could help me. And truly after getting in touch them and submitting every documentation within 72 hours i got a mail she was able to recover all my funds and also revealed the men behind the dirty act. I wish to let everyone know that it is possible to get your money back if you contact the right person and follow instructions.”

Helpful Report

Posted 4 months ago

“Wickes are dumb and dumber. Avoid them by all means. Disgusting customer service. They deliver faulty goods and then demand money for collection if you want to return their stuff.”

Helpful Report

Posted 4 months ago

“Very rude staff”

Helpful Report

Posted 4 months ago

“my refund was late on the 10 days wickes promise on their website. Had to chase it, was promised compensation after the refund, I have that in writing! Then the refund came trhough, and customer service said there wont be any compensation. Yes, you read that right, they went back on their promise. Very negative experience, I would give them zero stars if I could.”

Helpful Report

Posted 4 months ago

“I would buy a washer from them worst customer service by far that I have ever had. A year ago they done my bathroom it's only 7ft by 7ft took them a month to complete it we were without a working shower for 10 days. Nearly 3 months ago the shower tray cracked and we are still trying to get them to sort it just say we will contact a fitter and get back to you within 7 days”

Helpful Report

Posted 5 months ago

Wickes is rated 1.5 based on 1,707 reviews