Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,722 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wickes give great service until they have your business. The service post is shocking, the quality and install poor and I suggest you spend elsewhere. I have emails and images that support all comments made and will update if Wickes ever bother to reply.”

Helpful Report

Posted 2 days ago

“I wish there was a 0 star option. If you're thinking to get a kitchen from Wickes DO NOT BOTHER!!!!!!!! This is the worst customer service ever. 1 month from the kitchen delivery the issue with missing parts have still not been resolved. At no point did anyone from Wickes ask if I've received everything in my order or apologise for the poor service and lack of action in resolving the issue. I have been in store twice and emails back and forth to request for the item to be able to put one of the cupboard together but nothing. No care taken at all. There is no system, no effective communication between staff or their teams as seen. The kitchen quality its nothing to what they have in the showroom. Totally different, and same as IKEA flat pack. But at least IKEA can pack properly their items and you get everything to be able to put the together. For a kitchen that is £13,000 to not get any responses or trying to resolve the issue to ensure customer satisfaction is appalling and disappointing. I was only chased with emails and phonecalls until I purchased the kitchen after that they no longer if you get a kitchen or not as they got the money! Don't waste your time and get stress, it's not worth it. Do your research before!!!”

Helpful Report

Posted 1 week ago

“Isaiah is a First class storeman, Impressive young man. Lily is First class also. If I had a business I would employ them in a heartbeat.”

Helpful Report

Posted 1 week ago

“Isaiah is a First class storeman, Impressive young man. Lily is First class also. If I had a business I would employ them in a heartbeat.”

Helpful Report

Posted 1 week ago

“AVOID!! ordered goods for a project to be delivered on a specific day. They were not delivered and received a message to say would be delivered a few days later still not delivered! . No help from calling customer service. Delivery never attempted. Two weeks later I am still waiting for it to be dealt with and a refund issued despite multiple emails. I don’t usually write bad reviews but this has caused so much inconvenience and delays with our project”

Helpful Report

Posted 2 weeks ago

“St James's retail park Newcastle upon Tyne. Steven was absolutely amazing helping me with re-pluming the bathroom sink. He found the right parts. So thank you Steven I really appreciate your help today”

Helpful Report

Posted 1 month ago

“Absolutely appalling experience to date. Wickes sold and fitted my new kitchen including Metis worktop. Despite the worktop cracking three weeks later on Dec 13th we are still awaiting a replacement. This week the worktop cracked again and is now unsafe as the cracked area is unsupported and Wickes are now requesting a visit from the installations manager before replacing but the installations manager does not respond. Left with a cracked unsafe worktop in a home with young children - beyond frustrated and concerned that a large company like Wickes have such low health and safety standards!”

Wickes 1 star review on 28th February 2025

Helpful Report

Posted 1 month ago

“We are thrilled to bits with our new Heritage Sage Wickes kitchen. A fabulous design by Matt Nowotny from our local store in Maidstone Kent and fitted by Judda Limbu and his team, Cher and Kieran. Having read other Wickes customer reviews who have unfortunately had a bad experience, it seems it really comes down to who fits your new kitchen, in our case we were very lucky indeed to have 3 very skilled and trustworthy fitters. Judda and his team are all ex Gurkhas, lovely fellas and very professional. They carried out the whole process like a military stress free operation, including a huge tidy up at the end of each working day, leaving everywhere very clean and tidy. We would strongly recommend asking for Judda to take care of the whole process of fitting your new kitchen. He is able to call on other skilled tradesmen at a moment's notice and therefore avoiding any delay with the timing of finishing the whole job. In our case, we needed an electrician for some rewiring and new sockets. We left Judda with a key to our home to come and go over a few weeks while we were at work. Any issues he found, like a damaged cupboard door, he was able to order a new one from Wickes, which arrived within a few days to be replaced at no extra cost. We are particularly pleased with the new wall tiles, they look amazing with the colour of the units and worktops. All in all, we are very satisfied with our new Wickes kitchen.”

Wickes 5 star review on 23rd February 2025

Helpful Report

Posted 1 month ago

“Bought some waste pipe and asked sales assistant if she could cut it in half so it would fit in my car. She said she couldn't because of health and safety, I then asked if she I could borrow a saw, again she said no because of health and safety! Wicks are absolutely pathetic in their customer service attitude”

Helpful Report

Posted 2 months ago

“Ordered Ohio unit for a extension to exciting kitchen courie message say will arrive Wednesday between 0800 1800 took day off now delivery message came 715 pm will deliver tomorrow took another day off unit arrive pm one resembled fire kinderling spoke with customer service sent pictures no reply spoke to them following day the answer is we will arrange collection of damage unit (another day off ) then will issue a replacement to be delivered (another day off) morale of the story would of been cheaper to use HOWDENS lost 5 day pay please think twice before ordering online”

Helpful Report

Posted 2 months ago

“I recently visited Wickes and tried to use a discount code I had taken a screenshot of from the app. Unfortunately, the network at the store is terrible, so I couldn’t load the app directly. Despite having used screenshots in the past without issue, the staff member at the till, Jamie, refused to scan it. His refusal was not only unhelpful but was delivered with a rude and disrespectful attitude, which made the whole experience frustrating. As a loyal customer who has used this method before, I’m disappointed by this unnecessary and unprofessional behavior. Wickes should ensure their staff are trained to handle these situations with more understanding and courtesy.”

Helpful Report

Posted 2 months ago

“We had a new kitchen installed in October 2024 and are now going round in circles with Wickes. Many issues with the installer, he stole from us, attempted to charge us an additional £210 for work that hadn’t been done, didn’t communicate well about the time he would or wouldn’t be working, and left many issues that could have been avoided. All the above led to us to lack trust in the installer. Wickes customer relations team took on our complaint but unfortunately the handler is rude and speaks to me as though I am the problem. Now 3 months on and we are no further forward to a resolution. Despite having a good experience with the design consultant I would not recommend purchasing anything through Wickes.”

Helpful Report

Posted 3 months ago

“It was very difficult to get refund for a damaged kitchen that was delivered in the most shabby way - look at photos When reordered couldn't receive on the delivery date - so they refused to move the delivery date and told me to cancel the order and order again - but after more than 15 days of cancellation - still not received refund - their customer service is bad”

Wickes 1 star review on 10th January 2025

Helpful Report

Posted 3 months ago

“After having an order not fully delivered because the order was split between 2 courirs one delivered their half but DX could not find my address so failed to deliver the other half!! I am now struggling to get a refund for the items that were not delivered I am not sure why i have to wait for Wickes and Dx to sort out who has the items before i get a refund as non of this is my fault I never employed the courier with drivers who can not find an adress that everyone else can”

Helpful Report

Posted 3 months ago

“The worst service, absolutely thieves. I had high hopes for going with this company, thinking I would be better looked after but they genuinely do not care about their customers, the quality of their work or products whatsoever. Our project (bathrooms and kitchen) has been riddled with issues from start to finish, the kitchen being the worst of all. Our specialist works turned out to cost 5 times more than the original estimate (never trust your designer), our first installer got fired 3 days before the original start date (after an already long wait of 6 months to get booked in), the second installers left very tough stains throughout on our brand new tiles, impossible to get off without their specialist product which we don't have, caused damage to walls and furniture in our property, left the countertop finish in an absolute state and are claiming that this not due to their workmanship. They came back multiple times to 'fix' things but caused so much mess and disruption at every visit and the works are still not completed. Various items missing from the delivery on each project. The list goes on but to top it all - no one is providing me information about a complaints procedure, I keep being told my calls will be returned but to no avail and the customer team/area managers/installers are all clearly in to protect themselves and have no sense of neutrality whatsoever. Honestly, a total waste of time and energy and a ruthless abuse of honest people spending their hard earned money on improving their home!”

Helpful Report

Posted 3 months ago

“Terrible customer service. Ordered a few kitchen units 11 days ago and they said it would be with me 3-8 days. Tried calling them serval times but no answer on the phone. The chat service is pretty useless as fobs you off on the kitchen and bathroom department. Had to give up after being on hold for over 90 minutes. DO NOT BUY A NEW KITCHEN OR BATHROOM FROM THEM!”

Helpful Report

Posted 4 months ago

“I thought going with a big company I would be well looked after what a joke. High end kitchen less than a year old Fitted by newly qualified installer Everything that could go wrong went wrong. Now waiting for an installer And being told by customer service I’m not a priority Anger is an understatement 🤬”

Wickes 1 star review on 3rd December 2024

Helpful Report

Posted 4 months ago

“Rubbish company don't even entertain them they get your money then don't care. Shambles from day one. Is everyone who works for Wicks thick and dumb. Paid £4000 for my kitchen up front the rest on Finance thank God for that as they are not getting a penny more.”

Helpful Report

Posted 4 months ago

“Rubbish company complained about goods I had bought from local store which were neither fit for purpose or of merchantable quality under sales of goods act 1979 as amended 1994. Told via customer services email to return them in original condition with receipt providing they were less than 30 days since purchase. How can I return a paint brush with bristles falling out of I have not used it how would I know ? Suggest using B & Q, Homebase, Tradepoint anyone except Wickes.”

Wickes 1 star review on 14th November 2024

Helpful Report

Posted 5 months ago

“So this starts in January 2024 when we design a new family bathroom at Wickes, with a total price tag of 11k. We are told works will start on April 10th. We soon find out after never doing a home project like this before that Wickes employs third party local trades that in our experience are unvetted. Our guy turns up and after being told by the designer Millie it will take 7-10 days he starts work. Destruction, dust, debris and tools everywhere, this goes on for 99 days! To cut a long story short the original tradesman works short days of 9-11am sometimes longer, but the pace is slow. He calls in sick for a week because of a bad back then returns with son in law and works a further 2 weeks with little progress. He then starts Demanding his 2nd instalment of over £1000 for specialist works. Even though the bathroom is far from finished. We live like this for weeks with no working family bathroom and a 3 year old child. Original trades then starts to threaten via email and Wickes advise to pay him and he'll be taken off the job. We then live for 2 months with nothing just the smell of raw sewage from the badly plumbed in toilet which in July gets unblocked from loo paper and cardboard inserts that have been put there from original trades. Living like this was a true nightmare with a toddler in the Heat of the summer. Wickes just didn't care, took months to get another company in to complete the job and just left us. Finally in mid June we get contacted by a company Wickes use to fix the mess ups they've made. The MD of the company literally lives off this and has some horrendous stories he shares about how Wickes operate. He books in two of his guys but they'll be a months wait. They arrive after waiting 6 weeks and unblock the toilet, re lay the floor and sort out all the other cowboy workmanship. They work non stop over two 13 hour days to finish. But still we are waiting for wickes to send a new towel radiator , mirror and extra tiles to complete the job. We then wait from July to September for this to happen. But finally we have a bathroom we can use after 99 days of living in a building site Another guy comes from the new company to finish off and a plumber is sent to do the radiator, he comes back in October to finally finish off. This is just a short version of the horrible situation wickes put us in. They have today sent an email demanding I pay in full the rest of the balance first payment starts in November. We have already paid £4k of the original 11k. We are so unsatisfied and angry the way we have been treated, that we are now seeking help and advice from anyone that thinks we are are in a the right to stand up to this horrible company that think this is fine to treat people like this. Having spoken to the Citizens Advice they have said Wickes have broken the Consumer rights act 2015 totally and they were speechless to how we've been treated. Please think wisely before using this horrendous outfit”

Helpful Report

Posted 5 months ago

Wickes is rated 1.5 based on 1,722 reviews