Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

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“Rubbish company complained about goods I had bought from local store which were neither fit for purpose or of merchantable quality under sales of goods act 1979 as amended 1994. Told via customer services email to return them in original condition with receipt providing they were less than 30 days since purchase. How can I return a paint brush with bristles falling out of I have not used it how would I know ? Suggest using B & Q, Homebase, Tradepoint anyone except Wickes.”

Helpful Report

Posted 1 day ago

“So this starts in January 2024 when we design a new family bathroom at Wickes, with a total price tag of 11k. We are told works will start on April 10th. We soon find out after never doing a home project like this before that Wickes employs third party local trades that in our experience are unvetted. Our guy turns up and after being told by the designer Millie it will take 7-10 days he starts work. Destruction, dust, debris and tools everywhere, this goes on for 99 days! To cut a long story short the original tradesman works short days of 9-11am sometimes longer, but the pace is slow. He calls in sick for a week because of a bad back then returns with son in law and works a further 2 weeks with little progress. He then starts Demanding his 2nd instalment of over £1000 for specialist works. Even though the bathroom is far from finished. We live like this for weeks with no working family bathroom and a 3 year old child. Original trades then starts to threaten via email and Wickes advise to pay him and he'll be taken off the job. We then live for 2 months with nothing just the smell of raw sewage from the badly plumbed in toilet which in July gets unblocked from loo paper and cardboard inserts that have been put there from original trades. Living like this was a true nightmare with a toddler in the Heat of the summer. Wickes just didn't care, took months to get another company in to complete the job and just left us. Finally in mid June we get contacted by a company Wickes use to fix the mess ups they've made. The MD of the company literally lives off this and has some horrendous stories he shares about how Wickes operate. He books in two of his guys but they'll be a months wait. They arrive after waiting 6 weeks and unblock the toilet, re lay the floor and sort out all the other cowboy workmanship. They work non stop over two 13 hour days to finish. But still we are waiting for wickes to send a new towel radiator , mirror and extra tiles to complete the job. We then wait from July to September for this to happen. But finally we have a bathroom we can use after 99 days of living in a building site Another guy comes from the new company to finish off and a plumber is sent to do the radiator, he comes back in October to finally finish off. This is just a short version of the horrible situation wickes put us in. They have today sent an email demanding I pay in full the rest of the balance first payment starts in November. We have already paid £4k of the original 11k. We are so unsatisfied and angry the way we have been treated, that we are now seeking help and advice from anyone that thinks we are are in a the right to stand up to this horrible company that think this is fine to treat people like this. Having spoken to the Citizens Advice they have said Wickes have broken the Consumer rights act 2015 totally and they were speechless to how we've been treated. Please think wisely before using this horrendous outfit”

Helpful Report

Posted 2 weeks ago

“Kitchen installation we have been left without a sink and washing machine machine as the pipe work was installed incorrectly when we put the taps on the washing machine fills up with water. The hob has been installed unlawfully as they have missed off the plate that’s meant to go under the hob which I was advised by a gas safety engineer of 45years who keeps upto date with the current regulations. Gaps all under the kitchen cabinets and the fridge door hasn’t been fitted correctly as there is no seal when the fridge door is shut. Wrote a formal complaint to wickes which we have been waiting to hear back from for about 6 months now being fobbed off by saying they are waiting to hear back from various different departments but no outcome. Highly recommend staying well clear from wickes”

Helpful Report

Posted 3 weeks ago

“Why can’t we leave no stars? Wickes does not even deserve one. Please do yourself a favour and don’t consider Wickes for any installation works in your home. My property suffered damage as a result of the installer’s gung-ho installation and I eventually had to get my own installer to redo the whole installation again. I am in the process of making claims against Wickes. They really do not care about you, your home or what you say about them.”

Helpful Report

Posted 3 weeks ago

“This is an appalling service! my original email was last Friday ( 11th October 2024) stating the delivery had been made at around 7.00 pm and that 22 out of 31 items were missing! I have called numerous times and been asked the same question more than once, given a 24to 72 hours response time which you have now exceeded. This is the first outbound contact since the weekend. I want this resolved - they are in possession of items which I legally own.”

Helpful Report

Posted 4 weeks ago

“The worst company ever! Perfectly working heating and hot water system prior to installation. Work starts and we are left with no heating or hot water. 38 days later our plumber and baxi customer service say it's not coincidence. New parts ordered and fitted. Now works. What do Wickes say...no concrete evidence. Another £600 to pay. Absolute joke. DO NOT USE WICKES! Just awful.”

Helpful Report

Posted 1 month ago

“However many characters this text box allows, will not be sufficient to explain just how poor the Wickes Customer Experience has been for me. So I will attempt to summarise my appalling new bathroom installation. I am now 19 weeks without a functioning main bathroom. There has been every issue you can imagine, poor design, incorrect and late deliveries, incorrect fitting, poor installation, leaving me with mess everywhere, not collecting incorrect items for weeks, not following their own installation specifications, wrong items ordered, and shocking customer service from almost every single person I have had to deal with. No one seems to care, I have lost count of the escalations I have had to mail/call/raise with the ironically titled Customer Experience teams. When I do receive a response, it’s inadequate and doesn’t address what’s going on. If only I had researched feedback before I took the plunge. I have even tried to make contact with their CEO, in order to get someone to take things seriously. Unsurprisingly, another disappointment and no reply. So, when the prompt here asked me ‘what went wrong with your Wickes installation’ the answer is simple. Everything.”

Helpful Report

Posted 1 month ago

“Bought the top end kitchen, with Wickes bottom end fitter. Finished in January with faults. Tried the all sing all dancing customer services, then ombudsman, forget it, its a cosy con job. Today 8 months on Im taking them to court for not fixing the snags that they even admit to!”

Helpful Report

Posted 2 months ago

“I had my Coinbase wallet wiped out in a single transaction. I didn't know what to do and couldn't get a hold of Coinbase support Teams. This transaction emptied out all my Ethereum and Bitcoin. This was not me and I needed help after losing roughly 821,000 dollars. I went to the police to file a report and they also failed to help me. A gentleman at the stiction walked up to me and handed me a note that contained an Email address (lisaellzabet 662 @ gm ail . com) and this number(+1 301 658 0921) he told me this recovery company could help me. And truly after getting in touch them and submitting every documentation within 72 hours i got a mail she was able to recover all my funds and also revealed the men behind the dirty act. I wish to let everyone know that it is possible to get your money back if you contact the right person and follow instructions.”

Helpful Report

Posted 2 months ago

“Wickes are dumb and dumber. Avoid them by all means. Disgusting customer service. They deliver faulty goods and then demand money for collection if you want to return their stuff.”

Helpful Report

Posted 2 months ago

“Very rude staff”

Helpful Report

Posted 2 months ago

“my refund was late on the 10 days wickes promise on their website. Had to chase it, was promised compensation after the refund, I have that in writing! Then the refund came trhough, and customer service said there wont be any compensation. Yes, you read that right, they went back on their promise. Very negative experience, I would give them zero stars if I could.”

Helpful Report

Posted 2 months ago

“I would buy a washer from them worst customer service by far that I have ever had. A year ago they done my bathroom it's only 7ft by 7ft took them a month to complete it we were without a working shower for 10 days. Nearly 3 months ago the shower tray cracked and we are still trying to get them to sort it just say we will contact a fitter and get back to you within 7 days”

Helpful Report

Posted 3 months ago

“What went wrong you ask !! Well, almost everything ! Kitchen still not completed after more than 12 months Unprofessional and aggressive Wickes kitchen fitter Many phone calls and emails over the 12 months to many people and departments BUT kitchen installation work not completed No customer support as the company must be inundated with faulty / unfinished work and are unable to handle volume of complaints Do not use Wickes and would not recommend this company for kitchen installations”

Helpful Report

Posted 3 months ago

“We have had a new shower from wickes it was started in May this year and only half finished it's now halfway through July and still NO SIGN of it being Finished I wouldn't an recommend anyone going Wickes It's been 3 months without a Shower”

Helpful Report

Posted 3 months ago

“We went in store on Saturday 20/07 to make a purchase. We were served by a lad who was talking throughout our transaction on his headset. We had to 'interrupt' him to ask questions about prices and his attitude made us feel like we had interrupted him. He continued to speak and each time we needed to ask, we were met with him offering an apology to whoever he was talking to on his headset. The only time he spoke to us was to ask if we had a trade card. I asked him a question re the trade card and he was so busy engaged in conversation that he simply repeated the question rather than answering my query. I told him that I was not impressed with his attitude and the rudeness of having a conversation whilst serving. He did not apologise or say anything. When we paid for our items (nearly £50), he handed us our receipt with no thank you or goodbye. We will seriously reconsider using Wickes in Bognor Regis again if that's the attitude of the sales team.”

Helpful Report

Posted 3 months ago

“Wickes is shockingly bad. Don’t buy anything other than a box a screws . Order kitchen units in store and paid in store for next day delivery . 4 days later no units, so cancelled the order , remembering I cancelled order before taking delivery. Anyway delivery turned up , told driver the order had already been cancelled , so units went back in the truck . After weeks and phones calls to ‘customer service ‘ still no refund . Despite me never taking delivery . Hopefully Wickes will go out of business and be replaced with something better. Don’t buy from Wickes . 10sec to take your money , weeks to get it back”

Helpful Report

Posted 3 months ago

“Wickes messed up my click and collect order for an item they had in stock. They told me they had an issue with their system, and as such I could not get my order.. despite them taking the money for it. Roll forward two weeks, and I still have no product and no refund, despite multiple attempts to get a refund. All e-mails are ignored. Phone calls to customer services 'promise' a refund, but nothing comes. I have had to resort to raising a claim against them using PayPal (thank god I paid with PayPal), as they are simply stringing me along. TLDR Wickes will take your money and take advantage of the fact you are just a small fish in a big pond, knowing you are basically at their mercy for how and when you might recieve your money back. This whole thing has wasted hours of my days, and they don't give a damn. ALWAY pay with PayPal if you can, these grifters will fleece you if any 'issues' are encounter on their end.”

Helpful Report

Posted 4 months ago

“This being by 3rd and final kichen from wickes 4 out 5 units warped/sagged 1000 base 1000 corner 2 x 1000 wall units all effected The kitchen was designed by wickes Base units need more legs as sag back and front Wall units sag across front putting doors out of alignment Wickes only willing to refund wall units. As they said extra legs. Needed in middle of base units that units are not made for and they do not supply. I installed by there instructions and used every component. Would never fit another wickes kitchen again.”

Helpful Report

Posted 4 months ago

“Faulty door delivered (very obvious manufacturing faults). Customer service advised it would be a 48 hour turn around on replacement. That sounded fair enough. However it’s actually taking SIX days to replace the door (which was in stock) - delaying ongoing work by a week. Had I ordered the same model door online, Wickes promises next day delivery. Why should it take 6 days for your customer service to deliver the same product? If you sell your customer faulty goods, replacement should be done quickly and efficiently - not take the better part of a week. Incredibly poor customer service compared to competitors.”

Helpful Report

Posted 4 months ago

Wickes is rated 1.5 based on 1,703 reviews